Payment Terms
Our legal page and payment page both confirm that JazzCash, Easypaisa, SadaPay and Raast are your deposit and withdrawal options, with the same processing timelines and verification steps outlined in both places.
LEGAL REFERENCE
toloka - Our Legal Commitment to Pakistan
toloka operates with clear terms that protect your account and transactions. We've built our platform around Pakistani payment rails—JazzCash, Easypaisa, SadaPay and Raast—and we keep our legal posture...
Account ProtectionTransparent TermsLocal Payment Security
How We Operate in Pakistan
toloka's legal framework is built around your account security and payment clarity. We process deposits through JazzCash, Easypaisa, SadaPay and Raast—payment methods regulated within Pakistan—and we verify every withdrawal before funds reach your account. Your personal data is encrypted and stored securely; we do not share it with third parties outside our payment and compliance partners. Account access is restricted to you
alone, and we enforce this through multi-step verification on sensitive actions. Our terms cover game rules, payout timelines, and dispute resolution. Where local law permits, we operate our sportsbook and live casino offerings. All transactions are logged and available in your account history for your review.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
TRUST SIGNALS
Why Our Legal Terms Matter
Encrypted Transactions
Every deposit and withdrawal is encrypted end-to-end. Your JazzCash, Easypaisa, SadaPay and Raast credentials never touch our servers—payment processing is handled by regulated Pakistani payment partners.
Account Verification
We verify your identity once during signup and confirm withdrawal requests before processing. This two-step approach protects your account from unauthorized access and ensures payouts go to the right person.
Transparent Payout Rules
Our terms spell out exactly how long withdrawals take—typically 1–3 business days for JazzCash and Easypaisa, same-day for SadaPay and Raast where available. No hidden holds or surprise delays.
Data Privacy
Your personal information is stored in secure, encrypted databases and is never sold or shared with marketers. We only use your data to process payments, verify your account, and comply with local regulations.
Dispute Resolution
If a transaction goes wrong—a deposit that didn't arrive or a withdrawal that stalled—our support team investigates within 48 hours and works with your payment provider to resolve it.
Audit Trail
Every action on your account—login, deposit, withdrawal, game play—is logged and timestamped. You can view your full history anytime in your account dashboard for complete transparency.
CONSISTENCY ACROSS PAGES
How Our Legal Page Aligns With Other Policies
Account Security
The account security section of our terms matches the data-protection promises on our privacy page—encrypted storage, no third-party sharing, and your right to download or delete your data.
Dispute Handling
Our legal terms and support page both direct you to the same email address and live chat for payment disputes, ensuring you reach the right team no matter which page you start from.
Withdrawal Timelines
Legal terms, payment page, and FAQ all state the same withdrawal windows—1–3 business days for JazzCash and Easypaisa, same-day for SadaPay and Raast—so there's no confusion across the site.
Game Rules
Our legal page references the same game rules and payout percentages that appear in each game's individual terms, so you see consistent information whether you read the policy or the game details.
Contact Channels
Email, live chat, and in-app support are listed identically on the legal page, support page, and footer, so you always know how to reach us from anywhere on toloka.
Data Rights
Your right to access, download, or delete your account data is stated the same way on the legal page, privacy page, and account settings, giving you consistent control over your information.
POLICY HIGHLIGHTS
What Defines Our Legal Approach
Pakistani Payment Rails
We've built our entire payment infrastructure around JazzCash, Easypaisa, SadaPay...
Instant Account Verification
Your account is verified once at signup using your phone...
Real-Time Transaction Logs
Every deposit, withdrawal, and game round is logged in real...
Withdrawal Guarantees
We aim for 1–3 business days for JazzCash and Easypaisa...
Encrypted End-to-End
Your payment credentials, personal data, and account activity are encrypted...
No Hidden Fees
Our terms lay out every fee upfront—deposit fees, withdrawal fees...
Legal Questions Answered
Your JazzCash, Easypaisa, SadaPay and Raast credentials are never stored on our servers. Payment processing is handled by regulated Pakistani payment partners using encrypted connections. We store only a reference token so you don't have to re-enter your details on every transaction.
Contact our support team immediately via email or live chat with your transaction reference. We investigate within 24 hours, check with your payment provider, and either credit your account or help you recover the funds. Most missing deposits are resolved within 48 hours.
Yes. Go to Settings > Legal & Privacy in your account to download your full data record, including all transactions, game history, and personal information. To delete your account, contact support and we'll process the request within 7 business days.
JazzCash and Easypaisa withdrawals typically arrive within 1–3 business days. SadaPay and Raast transfers are often same-day where available. We verify every withdrawal before processing, which adds a few hours but protects your account from fraud.
Your account is yours alone. We enforce this through encrypted passwords, multi-step verification on sensitive actions, and automatic logout after inactivity. If you suspect unauthorized access, change your password immediately and contact support to review your account activity.
No. All fees are listed in your account before you confirm a transaction. Deposit fees, withdrawal fees, and any game-specific charges are transparent. You'll see the exact amount you'll receive or pay before you proceed.
If you believe a transaction was incorrect or a game outcome was wrong, contact support with your account details and transaction reference. We investigate within 48 hours and either resolve the issue or explain our findings. Unresolved disputes can be escalated to our compliance team.